Frequently asked
questions.
Quick answers to the things people ask us most. Don't see your question? Email support — we read every message.
Can you see my video?
No. Your cameras stream directly from Ring to your TV — Video Wall just brokers the secure connection so the feeds can reach it. We never see your video, never store it, and have no way to watch it on our end. The app is just the grid you're looking at; the streams themselves don't pass through our servers.
Is this app official?
Video Wall is a third-party app, not an official Ring app — Ring doesn’t build or operate it. It is, however, Ring-approved: the integration was rigorously reviewed, tested, and approved by the Ring team (an Amazon company), and it’s listed in the official Ring App Store, Ring’s directory of approved third-party apps that work with Ring cameras and doorbells. So: independent, but vetted and approved by Ring.
Do I need a subscription?
Video Wall itself is a paid app in the Ring App Store: $1.99/month per camera with a 30-day free trial, added to your Ring subscription and billed by Ring. It's managed through your Ring account and set up when you tap Connect App during setup. You also need an active Ring Protect plan on your account — that's what gives the Ring API the right to stream your camera feeds to a third-party app. Without both, Video Wall can't connect to Ring.
Which devices does Video Wall run on?
Apple TV: Apple TV HD or Apple TV 4K running tvOS 17 or later.Fire TV: Any Fire TV — Stick, Cube, or a Fire TV smart TV.Google TV and Roku are coming soon.
Does Video Wall work on Fire TV?
Yes — Video Wall is on the Amazon Appstore for Fire TV Sticks, Cubes, and Fire TV smart TVs. It’s the only app that shows every Ring camera at once on Fire TV — the built-in Alexa integration shows one camera at a time and times out after a few minutes. See how they compare.
Can I use Video Wall on more than one TV?
Yes — up to 10 TVs in a single household, Apple TV and Fire TV in any mix, all on one Ring account and included at no extra charge. To add another, install Video Wall on the new TV, then on an already-paired TV open Settings → Pair another TV, scan the on-screen QR code with your phone, and enter the new TV’s 8-character code. Full steps are on the setup guide.
Why is one of my cameras showing a black screen?
Usually that camera is set to 2K. A recent Ring update affects live streaming for 2K feeds — switch it to 1080p in the Ring app (tap the camera → Video Settings → Video Resolution) and the live view returns within a few seconds. Mostly affects Floodlight Cam Pro cameras; we’ve reported it to Ring and are tracking a fix. Steps are on the setup guide.
Why does one of my cameras show snapshots instead of live video?
That camera is running Ring Edge — Ring’s local video processing, usually part of a Ring Alarm Pro setup. Ring’s platform for partner apps doesn’t support live streaming from Ring Edge cameras, and that applies to every third-party app, not just Video Wall. The camera still works on your wall: it shows a snapshot view that refreshes regularly, and its motion events and clips play normally. If Ring adds partner streaming for these cameras, we’ll turn live view on for them.
Can I watch Ring on my LG, Samsung, or other smart TV?
If your TV is a Fire TV Edition — Amazon Omni, Toshiba, Insignia — install Video Wall directly, no extra box. For any other brand (LG, Samsung, Vizio, Sony), the built-in options show a single camera at best; plug a Fire TV Stick (around $30) or an Apple TV into an HDMI port and run Video Wall for the full multi-camera wall. We cover every brand on watching Ring on your TV.
Which Ring cameras and doorbells work?
All of them, as long as they're connected to your Ring account. 24/7 continuous recording is only available on Pro, Power Pro, and Plug-in cameras; battery cameras stream on demand. One exception: cameras running Ring Edge (local processing, usually with a Ring Alarm Pro) show snapshots and event clips instead of live video — Ring’s partner platform doesn’t stream from those yet.
Why does my video keep cutting out?
Almost always the camera's Wi-Fi signal — if one feed is shaky while the others are fine, it's that camera's connection, not Video Wall. Move the camera closer to your router or add a mesh point. Battery cameras also drop on their own when Ring pauses the stream to save power; switching that camera to Auto in Settings stops the loop.
Will Video Wall drain my Ring camera batteries?
Holding a battery camera live continuously will, yes. On your TV, switch battery cameras to Auto in Settings — feeds stay close to live, but Ring is allowed to pause the radio between events.
Can I hear audio from my cameras?
Yes. On your TV, turn on Fullscreen audio in Settings. Audio is one-way only — you hear the camera, there's no talk-back. Audio plays only when you fullscreen a single camera, not from the grid view.
What is Auto-Cycle?
Auto-Cycle shows each camera full screen, one at a time, switching automatically. It's available when you have two or more cameras. Start it from the play button in the sidebar. Once it's running, Play/Pause pauses, the left and right arrows switch cameras, and Menu (Back on Fire TV) exits. In Settings → Auto-Cycle, set the Minutes and Seconds each camera stays on screen (10 seconds by default), and under Cameras in Auto-Cycle, select a camera to include or exclude it. On Apple TV, needs app version 1.7.2 or later.
Does Video Wall send notifications?
Not yet — and not because we don’t want to. The official Ring API we’re built on doesn’t let third-party apps send push notifications, so we can’t either. The moment Ring opens that up, we’ll add it. For now, Video Wall is for live viewing and event history on the big screen.
Why is one of my cameras offline?
Video Wall reflects whatever Ring reports. If a camera is offline here, it's offline in the Ring app too — usually a power, Wi-Fi, or firmware issue at the camera itself. Fix it from the Ring app and it'll come back automatically.
I just added a new camera in Ring — how do I get it on the wall?
It usually appears automatically — on your TV, open Settings → Cameras and make sure it's toggled on. If it still doesn't show up, sign out and pair again: in Settings, scroll to Sign out, confirm, then re-pair. Re-pairing refreshes the list of cameras Video Wall can see.
How do I log out?
On your TV, open Settings, scroll to Sign out, and confirm. To use Video Wall again on this TV you'll need to pair it with your Ring account from scratch.
How do I cancel my subscription or remove Video Wall?
In your Ring account, go to Apps and select Video Wall Live under My Apps. From there you can remove the app and manage or cancel your subscription. Because billing runs through Ring, both are handled in your Ring account — not in the app on your TV.
What about Google TV or Roku?
Google TV and Roku versions are in the works. Today Video Wall runs on Apple TV and Fire TV — and any TV can join with an inexpensive Fire TV Stick or Apple TV box.